Mattress fulfillment covers two very different products: compressed, roll-packed mattresses that ship by parcel, and flat, full-height mattresses that need two-person delivery. We handle both, along with the bed frames, foundations and bedding that sell with them.
Bed-in-a-box mattresses
Compressed mattresses are vacuum-sealed, rolled and boxed, which lets many sizes ship by ground parcel. They are dense and heavy for their size, so larger sizes can approach parcel carrier weight limits and typically incur additional handling charges.
Compressed mattresses also have a shelf life. Foam that stays compressed for too long may not fully recover its shape after unboxing, which is why many brands set a maximum time in storage. We track receiving dates by lot and ship oldest stock first, and we can flag inventory approaching the age limit you set so it is prioritized or moved to promotional channels.
Flat mattresses, frames and foundations
Full-height mattresses, hybrid mattresses that cannot be compressed, adjustable bases and box springs are shipped flat and delivered by a two-person crew. Mattresses are bagged to keep them clean and stored flat or on edge according to the manufacturer's instructions.
Bed frames and foundations are often multi-box items, so each carton is linked to the sellable SKU. White glove crews can set up the frame, place the mattress and remove packaging. Where a delivery partner offers it, removal of the customer's old mattress can be added as an option, which is a common customer request.
Mattress compliance and trial returns
Mattresses sold in the United States must meet federal flammability standards for cigarette ignition and open flame, set out in 16 CFR 1632 and 1633, and they carry required labels. Some states also run mattress recycling programs with fees collected at the point of sale. These are the brand's responsibilities, but labels must remain attached through fulfillment, which we protect.
Many mattress brands offer sleep trials, and trial returns cannot usually be resold as new. We can coordinate pickups through delivery partners and route returned mattresses to donation, recycling or disposal partners according to your policy, keeping a record of each outcome.
Frequently asked questions
Can compressed mattresses ship by ground parcel?
Yes. Most compressed mattresses fit within parcel carrier limits, though larger sizes are heavy and typically incur additional handling charges.
How long can a compressed mattress stay in storage?
That depends on the manufacturer's guidance. We track receiving dates by lot, ship oldest stock first and flag inventory approaching the age limit you set.
Can you remove the customer's old mattress?
Old-mattress removal can be offered with white glove delivery in markets where our delivery partners provide it.